Cancellation/Refund

You can request for a refund and/or Cancellation of any fees paid you subject to the following:

For products/services that you have procured from us where the refund request is not in conflict in any way with the terms and conditions of F-Infinity and the laws of the government.

In all cases where you make a refund request, the request has to come to us in either one of the two forms given below:

In the form of an email sent by you from the SAME email address which was submitted by you to us at the time of procurement for the product/service
In the form of a letter signed by you to reach our corporate office at F-Infinity, Tower – 7, Urbana NRI Complex, Anandapur, Kolkata – 700107 by registered post.

If your refund request satisfies the above terms, the amount (after deduction of all applicable taxes and levies) would be refunded after deducting an administrative charge of Rs.150/- or 10% of the order value, whichever is higher.

If the amount for the product/service was originally paid by you through credit card, the refund amount would be debited back to the credit card account that was used to make the original purchase. If the amount for the product/service was originally paid by you in the form of a Demand Draft or a payable-at-par cheque, the refund amount would be sent to you in the form of a Demand Draft or payable-at-par cheque made in the name of the person registering for the product/service and sent to the address given by you to us at the time of registration for the product/service.